Customer Data Protection & Privacy
Our company takes the privacy and security of our customers very seriously. Since we often assist with sensitive family history and account details, we have strict measures in place to ensure complete confidentiality.
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Secure Remote Assistance
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Remote support is provided only with customer consent.
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Connections are encrypted and automatically terminated after the session.
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Data Confidentiality
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We never store, share, or sell personal information, family trees, or login credentials.
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Customer data is used only for the purpose of providing requested support.
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Safe Payment Processing
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All transactions are processed through trusted, secure payment gateways with encryption.
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We do not store customer payment details.
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Privacy Policy Transparency
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Customers are informed about how their data will be used.
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We comply with data protection standards and follow ethical support practices.
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Trust & Professionalism
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Every support agent is trained to handle customer information responsibly.
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Confidentiality agreements and internal security checks are in place.
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Refund Policy (10 Days)
We value our customers and want you to feel confident when using our services. If you are not satisfied with the support provided, we offer a 10-day refund policy under the following conditions:
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Eligibility for Refund
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Refund requests must be made within 10 days of the service date.
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Refunds apply only if the issue you contacted us for was not resolved.
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Services already fully completed or successfully delivered are not refundable.
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How to Request a Refund
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Customers can request a refund by contacting our support team via email or phone.
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The request must include your service details, payment reference, and reason for the refund.
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Refund Processing
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Approved refunds will be processed to your original payment method within 5–7 business days.
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We do not cover any third-party transaction fees (such as bank or gateway charges).
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Exceptions
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Refunds will not be issued for:
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Issues unrelated to Family Tree Maker software.
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Cases where the customer declined recommended solutions.
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Situations where the problem is caused by third-party software, hardware, or internet issues outside our control.
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